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Account & Settings

19 articles
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What is “Enable Bank Payments” in my Account settings?
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Enabling bank payments allows you to offer ACH as a method of payment on any space. Note: you still have to activate ACH payments in each space. Under the Account tab in your Plasso space, you can toggle the switch labeled “Enable Bank Payments” to “ON” in order to . Please note: New funds take 2 business …

What is the Wallet section under Account?
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The Wallet section under the Account tab of your Plasso account is the area where you keep your credit card information on file with Plasso. This information is 100% secure and not shared with any other parties. This is the credit card that will be used for paying your monthly subscription fee if you are …

How many payments can I Process?
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How many payments can I process? Unlimited. There is no limit to the number of payments you can accept and process through your Plasso account….

Does Plasso charge a transaction fee?
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Yes. For accounts on the Basic plan, the pricing is $0/ month with a 0% transactions fee. For accounts on the Premium plan, the pricing is $11/month paid monthly with a 1% transaction fee and our Plasso Pro plans start at $29/month paid monthly with 0% transaction fees. All transactions made through Plasso are processed by Stripe. …

Removing Plasso’s Branding
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Removing Plasso’s Branding Plasso branding being removed is only available for users on a Plasso Pro plan. Our Plasso Pro plans start at $29/month paid monthly with 0% transaction fees! You can see more details below: Once on a Plasso Pro plan, you can un-check the ‘Display Plasso Branding’ option to remove all Plasso logos and …

Disable Email Sending
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You are able to manage the email notifications that your users receive from the “Emails” on your dashboard. You can toggle individual emails on/off under the “Templates” tab.  Click the email you wish to enable/disable and then toggle the switch under the “Disable Email Sending” option on/off. Last, make sure to click “Save“! When the …

Is my business type prohibited from using Plasso?
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Plasso is currently built on Stripe. This means that Stripe sets the regulations on which business types can accept payments. The list of prohibited or high-risk business types can be found on Stripe’s Support Page here 🙂…

Why should I use Plasso and not just Stripe?
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Stripe is an API that developers use to integrate a payment system into an existing project. Unless you have the savviness and time to build your own payment, billing and user authentication system, most business owners are at the mercy of hiring developers to build it for them. With Stripe, you can accept one-off and …

Do you have an affiliate or partnership program?
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Yes! We have an affiliate platform that will be launching soon! We value each partnership and every business networking opportunity that we receive. Stay tuned for more information regarding compensation payouts and guidelines to become a successful Plasso affiliate. For questions regarding affiliate partnerships, send an email to drew@plasso.com….

Is it possible to have the Plasso UI/UX in my local language?
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Because we work globally and appreciate each and every customer around the world, we will be adding language localization soon! We appreciate your patience 🙏 and will sound out an email notification as soon as we launch it 🚀….

Frequently Asked Questions
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What is Plasso? Plasso makes accepting payments quick, secure and easy. Plasso uses the Stripe platform to handle all transactions. You can feel confident knowing the world’s best and most secure payment platform is handling your transactions. Don’t have a Stripe account? No problem. You’ll be able to set one up in 1-step during our sign up …

How do I get in touch with the Plasso team?
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Aw, shucks, thanks for thinking of us. 🙈  If you have questions or feedback please get in touch with us. We’d love to hear from you! Need help from our support team or have a bug report? Send an email to support@plasso.com. You can also contact us via Twitter or Facebook. We will reply to your emails …

How do I connect my Stripe account?
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If you need to connect your Stripe account after you’ve made your Plasso account: Log into Plasso Select Accept Payments from the left menu in the Dashboard Click Connect to Stripe and you’ll be transferred to the Stripe Connect page Use the secure form to create a new Stripe account or connect an existing account by selecting Sign In from the upper …

What is the difference between Plasso subscriptions?
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Plasso subscriptions primarily vary based on transaction and monthly fees….

What countries does Plasso support?
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Anyone from any country with a credit card can make a purchase using Plasso. Your business bank account must be based in a country supported by our payments processor, Stripe….

Do I have to have a Stripe account?
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If you’d like to sell things with Plasso or send people money directly from your bank account, then you do need a Stripe account….

How do I get paid?
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You’ll primarily manage your payments via Stripe, since they process the transactions. The first step in getting paid is connecting your Stripe account to Plasso….

Why was my customer’s card declined?
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There are many reasons why a customer’s card can be declined by their bank, including credit limits, accidental fraud flags, mistyped card numbers, or expired cards. If you come across a declined charge with your customer, encourage them to contact their bank to sort it out. You can also review the Stripe Help Center about …

How do I switch connected Stripe accounts in Plasso?
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To switch connected Stripe accounts in Plasso, the administrator of your Stripe account must first revoke Plasso’s access to that account. 🙅 Log into Stripe’s website Select Connect Select Settings Select Connected Applications You’ll see a list of services authorized to access your Stripe account. Select X next to Plasso to remove authorization Next, you’ll need to …

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