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Account & Settings

21 articles
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How do I switch connected Stripe accounts in Plasso?
2 people found this article helpful

To switch connected Stripe accounts in Plasso, the administrator of your Stripe account must first revoke Plasso’s access to that account. 🙅 Log into Stripe’s website Select Business Settings Select Authorized apps You’ll see a list of services authorized to access your Stripe account. Select Plasso to remove authorization Next, you’ll need to create a new Stripe account …

How do I enable Integrations for Email Marketing?
3 people found this article helpful

Integrations within your space enable you to send off customer data to email marketing service providers like Campaign Monitor, Mailchimp, and Sendy. To get started, be sure you have an active  account created with your preferred Email Marketing Service Provider. For Campaign Monitor Click on Integrations in the left-side menu of your space. Choose Campaign Monitor …

How do I import my members from another e-commerce platform?
1 people found this article helpful

If you are looking to switch from a different e-commerce platform to Plasso, you’ll likely want to import your existing members from your previous platform. Currently, Plasso has a Stripe importer that allows you to import your Stripe Members and Plan info into Plasso (PayPal does not support this feature).  The importer is located under the Import tab …

Is my business type prohibited from using Plasso?
4 people found this article helpful

Plasso is currently built on Stripe and PayPal. This means that Stripe and PayPal set the regulations on which business types can accept payments. The list of prohibited or high-risk business types can be found on Stripe’s Support Page and PayPal’s Support Page….

Is my Stripe/Paypal Customer Data exportable if I decide to move Platforms?
1 people found this article helpful

Yes indeed! Your customer data in Plasso is synced within Stripe/Paypal so disconnecting Plasso from your gateway account will not affect your customers. If you decide to leave Plasso – no hard feelings. We understand that climates shift and want the best for you 😀 Plan data will not be accessible if you decide to disconnect …

How do I connect my Payment Gatway?
2 people found this article helpful

When you first sign up, you will be presented with a Welcome page that will have a direct link to Connect to Stripe or PayPal (if you do not already have a Stripe/PayPal account, you can create one by following the same link): If you decide to test out Plasso and it’s features before you connect …

How do I get paid?
7 people found this article helpful

You’ll primarily manage your payments via Stripe, since they process the transactions. The first step in getting paid is connecting your Stripe account to Plasso….

Removing Plasso’s Branding
4 people found this article helpful

Removing Plasso’s Branding Plasso branding being removed is only available for users on a Plasso Pro plan. Our Plasso Pro plans start at $29/month paid monthly with 0% transaction fees! You can see more details below: Once on a Plasso Pro plan, you can un-check the ‘Display Plasso Branding’ option under the Account tab on …

Frequently Asked Questions
8 people found this article helpful

What is Plasso? Plasso makes accepting payments quick, secure and easy. Plasso can be used with Stripe and PayPal gateways to handle all transactions. You can feel confident knowing the world’s best and most secure payment platform is handling your transactions. Don’t have a Stripe or PayPal account? No problem. You’ll be able to set one up in 1-step …

What is the Wallet section under Account?
2 people found this article helpful

The Wallet section under the Account tab of your Plasso account is the area where you keep your credit card information on file with Plasso. This information is 100% secure and not shared with any other parties. This is the credit card that will be used for paying your monthly subscription fee if you are …

What is the difference between Plasso subscriptions?
2 people found this article helpful

Plasso subscriptions primarily vary based on transaction and monthly fees. You are able to sign up and change your which plan you are on at any time. The pricing for each plan is below: Each plan has been designed to accommodate a variety of business sizes so you can choose the best option that works for …

What is an Account Billing Fund?
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To receive lower transaction fee’s and enable paid Plasso features, you must add a credit card to your Wallet under the Account tab to subscribe to a Premium or Pro plan. An Account Billing Fund is displayed in the Account section of Plasso. It displays the current card type and last 4 digits of the card …

How many payments can I process?
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How many payments can I process? Unlimited. There is no limit to the number of payments you can accept and process through your Plasso account….

How do I disable certain emails from sending to my customers?
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You are able to manage the email notifications that your users receive from the “Emails” on your dashboard. You can toggle individual emails on/off under the “Templates” tab.  Click the email template you wish to enable/disable and then toggle the switch under the “Disable Email Sending” option on/off. Last, make sure to click “Save“! When …

What does converting to a new Storefront Space mean?
3 people found this article helpful

By converting to the new Storefront, you are replacing your Plasso spaces to an updated version that looks differently than your old spaces. Because of the new features and flexibility to subscriptions (proration, per-seat pricing, custom billing dates, etc..), subscriptions will no longer be handled in Stripe/PayPal, but rather by Plasso. Once you convert your space, all plans that …

Do you have an affiliate or partnership program?
6 people found this article helpful

Yes! We have an affiliate platform that will be launching soon! We value each partnership and every business networking opportunity that we receive. Stay tuned for more information regarding compensation payouts and guidelines to become a successful Plasso affiliate. For questions regarding affiliate partnerships, send an email to….

Is it possible to have the Plasso UI/UX in my local language?
7 people found this article helpful

Because we work globally and appreciate each and every customer around the world, we will be adding language localization soon! We appreciate your patience 🙏 and will sound out an email notification as soon as we launch it 🚀….

How do I get in touch with the Plasso team?
15 people found this article helpful

Need help from our support team? Send an email to….

What countries does Plasso support?
9 people found this article helpful

Anyone from any country with a credit card can make a purchase using Plasso. Your business bank account must be based in a country supported by our payments processor, Stripe….

Do I have to have a Stripe or PayPal account?
3 people found this article helpful

If you’d like to sell things with Plasso or send people money directly from your bank account, then you do need a Stripe account….

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