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20 articles
View the Get Started Guide
Getting Started Guide
11 people found this article helpful

You can download our Getting Started Guide as a .pdf here for easier navigation or you can view the content below: What is Plasso? Plasso is an e-commerce platform that enables anyone to sell their products, pre-orders, subscriptions and accept donations right from your website and through hosted pages. You can also send custom invoices to your …

How do I switch connected Stripe accounts in Plasso?
2 people found this article helpful

To switch connected Stripe accounts in Plasso, the administrator of your Stripe account must first revoke Plasso’s access to that account. 🙅 Log into Stripe’s website Select Business Settings Select Authorized apps You’ll see a list of services authorized to access your Stripe account. Select Plasso to remove authorization Next, you’ll need to create a new Stripe account …

Is my business type prohibited from using Plasso?
4 people found this article helpful

Plasso is currently built on Stripe and PayPal. This means that Stripe and PayPal set the regulations on which business types can accept payments. The list of prohibited or high-risk business types can be found on Stripe’s Support Page and PayPal’s Support Page….

Is my Stripe/Paypal Customer Data exportable if I decide to move Platforms?
1 people found this article helpful

Yes indeed! Your customer data in Plasso is synced within Stripe/Paypal so disconnecting Plasso from your gateway account will not affect your customers. If you decide to leave Plasso – no hard feelings. We understand that climates shift and want the best for you 😀 Plan data will not be accessible if you decide to disconnect …

How do I connect my Payment Gatway?
2 people found this article helpful

When you first sign up, you will be presented with a Welcome page that will have a direct link to Connect to Stripe or PayPal (if you do not already have a Stripe/PayPal account, you can create one by following the same link): If you decide to test out Plasso and it’s features before you connect …

How do I get paid?
7 people found this article helpful

You’ll primarily manage your payments via Stripe, since they process the transactions. The first step in getting paid is connecting your Stripe account to Plasso….

How secure is my payment information?
4 people found this article helpful

We take security very seriously here at Plasso. 🔒 All of our pages and payment forms are secured with 256-bit SSL encryption. All payments on our system are processed with Stripe or PayPal, ultra secure payment platforms that handle credit card transactions. Our servers are all built on Amazon’s AWS infrastructure and backed-up and distributed across many regions. You can rest …

What are the Accepted Payment Types that my customers can use?
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Your customers can pay for any product or plan using any credit card (Mastercard, Visa, AMEX, Discover, and more). For subscription plans, you have the option to enable ACH payments as well. Once you have enabled ACH payments, there will be a new setting inside each Storefront Space where you can change what types of payments are accepted …

What is Plasso?
3 people found this article helpful

At Plasso our mission is to make starting and growing a business online accessible to anyone. We’re building tools and products to help our customers go from idea to actual revenue without having to write code….

Frequently Asked Questions
8 people found this article helpful

What is Plasso? Plasso makes accepting payments quick, secure and easy. Plasso can be used with Stripe and PayPal gateways to handle all transactions. You can feel confident knowing the world’s best and most secure payment platform is handling your transactions. Don’t have a Stripe or PayPal account? No problem. You’ll be able to set one up in 1-step …

How does Pre Authorization work for Trial Plans?
1 people found this article helpful

When a customer signs up for a plan that has a trial, Plasso (through Stripe or Paypal) will Pre Authorization the subscription amount to ensure the customer has the funds available when the trial period ends. A hold will be put on the customers card for up to 7 days and then released. During this time, …

What is the difference between Plasso subscriptions?
2 people found this article helpful

Plasso subscriptions primarily vary based on transaction and monthly fees. You are able to sign up and change your which plan you are on at any time. The pricing for each plan is below: Each plan has been designed to accommodate a variety of business sizes so you can choose the best option that works for …

How many failed billing attempts are allowed before my customer is suspended?
1 people found this article helpful

There is no set amount of failed billing attempts before a customer will become suspended, however, if a user’s transaction activity is flagged by Stripe/PayPal, then the customer’s account will be frozen and you will be notified. For additional information on declines, visit your payment gateway’s help center: Stripe’s Help Center PayPal’s Help Center…

Am I able to accept more than one currency on a Storefront Space?
2 people found this article helpful

Being able to accept multiple currencies on one Storefront Space is NOT available at this time. Each Storefront Space can accept one type of currency. If you are looking to accept more than one type of currency, you can create a new Storefront Space for each currency type you wish to accept. You can embed multiple Storefront …

Does Plasso charge a transaction fee?
1 people found this article helpful

Yes. For accounts on the Basic plan, the pricing is $0/ month with a 0% transactions fee. For accounts on the Premium plan, the pricing is $11/month paid monthly with a 1% transaction fee and our Plasso Pro plans start at $29/month paid monthly with 0% transaction fees. ay All transactions made through Plasso are processed by …

How Plasso Works With Stripe and PayPal
3 people found this article helpful

Stripe is an API that developers use to integrate a payment system into an existing project. Unless you have the savviness and time to build your own payment, billing and user authentication system, most business owners are at the mercy of hiring developers to build it for them. With Stripe, you can accept one-off and …

Why is there an additional merchant fee from Stripe/PayPal?
28 people found this article helpful

Plasso uses merchant gateways to process credit and debit cards. Currently we integrate with Stripe and Paypal, both widely accepted payment gateway platforms. Stripe or Paypal will handle all credit card processing and takes the place of a “credit card merchant.” All merchants charge a fee to process a credit card transaction, Stripe and PayPal included. Stripe’s …

What countries does Plasso support?
9 people found this article helpful

Anyone from any country with a credit card can make a purchase using Plasso. Your business bank account must be based in a country supported by our payments processor, Stripe….

Do I have to have a Stripe or PayPal account?
3 people found this article helpful

If you’d like to sell things with Plasso or send people money directly from your bank account, then you do need a Stripe account….

Why was my customer’s card declined?
3 people found this article helpful

There are many reasons why a customer’s card can be declined by their bank, including credit limits, accidental fraud flags, mistyped card numbers, or expired cards. If you come across a declined charge with your customer, encourage them to contact their bank to sort it out. For additional information on declines, visit your payment gateway’s …

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